Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
- Processing time usually takes between 5-7 business days, but may take up to 2 weeks due to high volume of orders.
- Standard Shipping(Delivery Within Approx 1-4 Weeks)
Due to the abnormality of logistics provider caused by the COVID-19, there may be a 4-8 day delay in processing your orders.
Delivery Time=Processing Time+Shipping Time
Shipping fees are calculated based on package weight and destination, we offer Free Shipping for orders over US $99.
Please use the chart below to help you to measure how long it will take to receive your order.
Shipping Charge (USD)
||$99.00 and up
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
We are excited to offer international shipping for most destinations of the world. The super savings option will take 10 to 30 business days.
If you have any further questions, please contact our customer services at Email:[email protected]
We accept returns. Customers have the right to request a return or exchange within 14 days of receiving the product.
1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4.After receiving your returned package, we wil issue the refund to your original payment account within a business week or ship out an exchange order within 3 business days acordingly. Normally you'll receive the refund in a week after our issuing.
1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-purplefans products . Note: The original shipping fee and Shipping Guarantee are non-refundable.
“If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product. “
Cancellation of the order
If you cancel your order within 24 hours of purchase, $ 1.5 will be deducted. If you decide to cancel your order, please submit a "Contact Us" help ticket. For orders canceled 24 hours after purchase but before shipment, a cancellation fee of 15% will apply. If the order has already been shipped, we will not accept a cancellation request.
Step1: Please email our customer service representatives at [email protected] to request the exchange/return.
Step2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return address.
1.How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length.
2.What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
3.All your orders are listed in your personal account.
Once we receive your payment, your order will go through several steps before being “shipped out”.
Please refer to the different order statuses and their meanings below:
Waiting for payment:
This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.
You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.
You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.
We will typically process orders 2-5 business days upon payment. Your processing order will go through the following phases .
1- Receiving and allocating items to your order
2- Inspecting your items quality
3- Packing and printing shipping labels.
Once these 3 phases have been done, we will dispatch your order.
Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.
Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.
4.How to change the order information?
As a rule, once the order has been made, the detailed information (the size, the color, the material, etc.) of the item is not allowed to change anymore.
5.How to find my favorite items?
There are various kinds of products list on our website. In order to find your preferentialitems, you may refer to the searching skills below:
- You may tap the key words to search it or click the certain category to seek for your favorite products.
- Besides, you can shop according to the sort of Recommended, Best Selling,Price (high to low), Price (low to high) or New Arrival.
6.How to remove item out of cart?
You should go to your shopping cart and find the item you don't want to buy. Please click the "remove" button on the page. That item will be removed from your shopping cart.
7.Why can I no longer find the clothe that I found before?
If an item is no more available and the manufacturer will no longer make it, it will be removed from our web page and will no longer show up in searches.